Our Policies 

Keeping our Staff and Clients Happy

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Cancellations
At Renew Day Spa we are committed to providing you with exceptional service and take the time to prepare for your scheduled appointment before your arrival. When a client cancels without giving enough notice, they prevent another client from being seen. We ask that you please give us 24 hours notice to notify us of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.

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Late Arrival

We request that you arrive 10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly. 

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Inappropriate Behavior

Massage Therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.